PrivateWave enables you to make phone conversations securely and in complete privacy on your mobile phone.
PrivateWave exists in two main editions:
- PrivateWave Enterprise can be used on the company network equipped with Enterprise VoIP Security Suite and a locally installed PrivateServer
- PrivateWave Professional can be used to try out the software in an easy way. It does not require any server configuration. Once installed on the device PrivateWave Professional is able to encrypt all incoming and outgoing calls from/to other PrivateWave users. In other words the software must be installed on both devices of the caller and the called party. PrivateWave Professional allows you to invite other users to use the system through the "Invite others" feature.
PrivateWave uses VoIP technology (Voice over IP) and requires Internet access.
This guide provides you a complete overview of all the features and scenarios using both PrivateWave Enterprise and PrivateWave Professional.
Requirements
PrivateWave works on VoIP technology (Voice over IP) and thus an internet access is mandatory.
Goals
The present manual will explain to you how to:
- install and update PrivateWave
- configure the client
- perform secure calls
- send and receive secure messages
Intended audience
This guide is intended for advanced users or customer care operators that would work directly on customers' devices. The reader should also read each Quick Start Guide. No particular background is needed.
The present manual won't explain anything about how the service works or what's under the client's hood. For a better understanding of the service you should read <ac:macro ac:name= as well.
Glossary
In the present documentation you'll meet the following terms:
PBX
A private branch exchange (PBX) is a telephone exchange that serves a particular business or office, as opposed to one that a common carrier or telephone company operates for many businesses or for the general public.
PBXs make connections among the internal telephones of a private organization—usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines.
Trunk
A trunk line is a circuit connecting telephone switchboards (or other switching equipment), as distinguished from local loop circuit which extends from telephone exchange switching equipment to individual telephones or information origination/termination equipment.
When dealing with a private branch exchange (PBX), trunk lines are the phone lines coming into the PBX from the telephone provider. This differentiates these incoming lines from extension lines that connect the PBX to (usually) individual phone sets.
Extensions
A telephone extension is an internal telephone line attached to a Private branch exchange (PBX). The PBX operates much as a community switchboard does for a geographic telephone numbering plan and allows multiple lines inside the office to connect without each phone requiring a separate outside line. In these systems, a dialer usually has to dial a number to tell the PBX to connect with a landline to dial an external number. Within the PBX, the user merely dials the extension number of the person. Each phone line may be extended up to a fixed maximum.
Secure Call
A Secure Call is a voice connection which can't be wiretapped. It runs on Voice Over IP (VoIP) communication protocol and can operate in two security models:
- End to end
- End to site
PrivateServer
PrivateServer is the PBX committed to perform Secure Calls both end to end and end to site. It differs from a standard PBX for exposing just the Secure Call service to VoIP PrivateWave clients and can be connected to a standard PBX via SIP Trunks if configured accordingly.
PrivateWave
PrivateWave is the VoIP client for Secure Calls connections. It has to be used along with PrivateServer and is deployed in two different models to perform two different security models:
- PrivateWave Professional: used for end to end communications
- PrivateWave Enterprise: used for end to site communications
Because of the security model each one implements, the two versions can't communicate with each other. Plus, the PrivateWave Professional edition can only perform direct calls to another PrivateWave Professional Devices. On the other hand the PrivateWave Enterprise Edition can also perform Conference Calls and Three-Way Calls.
Conference Rooms
The Conference Room is the kind of call that more persons can partecipate. The conference calls are usually defined as "rooms", whose access can be limited by time settings or pass code.
Conference rooms can be accessed only by using PrivateWave Enterprise Edition.
Conference Calls
Conference Call, as its name implies, is a call involving at least three users. It differs from Conference Room by the fact that Conference Call is one Secure Call at which third parties got invited. So it's one sort of dynamic conference room. All users invited are thus added to conversation in progress by either caller or callee.
Conference Calls can be accessed only by PrivateWave Enterprise Edition.
Call transfer
Call transfer is a typical PBX performance which is implemented in PrivateServer as well, but only if the users are running a PrivateWave Enterprise Edition. One of the partecipant can hold on his/hers peer and perform a new call to the number to which trasfer the call. If the desired number picks up the call, then the transferrer can close the communication and let his/hers peer talk with the trasferred number.
Jitter
In VoIP systems audio signal is split into multiple packets, which are sent over network. Due to network equipment behavior, packets flow is never regular and constant. Especially on mobile/radio networks packets are delivered in bursts, leading to irregular and variable latency. Jitter is the variation in latency as measured in the variability over time of the packet latency across a network.
Automatic Activation
The Automatic Activation is the way of create new users automatically without any need they interact with anybody. As from user's side the procedure is that he/she gets first an invite SMS useful to download the application PrivateWave and then a configuration SMS which provides automatic configuration of the client itself. All the user has to do is follow the links into both the SMSes and it goes automatically on line.
Provisioning
The Provisioning is the configuration needed for delivering both for the PrivateWave application and its configuration and nowadays it's used by the Automatic Activation only.
Presence
The Presence is how we call the user's status, also known as the user's reachability. By checking an user's Presence it is possible to know if a he/she is on line and can receive a secure call before trying to.
Audio Messaging
The Audio Messaging is the means used by PrivateWave for communicating to an user about the failed calls. You have several messages that can be spoken and each of them can be localised in English, French, Italian, Spanish and German.
Secure Message
Secure Message is a text message that can be sent and received only by using PrivateWave and that shares the same communication infrastructure of Secure Call. The maximum length of each message is 160 character.
Caveat
The figures in this document are solely for illustrative purposes. They give you an idea about the essential information you are supposed to see on the screen while executing the test cases. However the layout of the screen and the details of the information may be changed in subsequent revisions of the software and these modifications are not obligatory reflected in this document. When considering whether a test case passed or not, you should relay only on the textual description of the test case.