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If the Quality indicator goes green, then the User Network is probably fine, so we ask the User to perform again a Call to the desired number and Reports then to ask to the counterpart to report the Call Quality Indicator. If it goes is green and the User reports a good Call Quality, then the Incident is closed with a Not an Issue or a Temporary Network Problem.
If the User experiences again a bad call quality and/or the Call Quality Indicator goes Orange/Red, then the problem is probably on the counterpart's network and this procedure should be repeated for him/her. One possithe Server's Network side. Thus we need to collect the Logs and escalate to our Upper level.
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