Introduction
If the analysis leads to a Call quality issue, as a bad voice quality or a sudden, unwanted call interruption, then we are mostly facing a Network problem.
Call quality issue
First Level
First thing to make sure is that the User's network is working at the expected quality.
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If the User experiences again a bad call quality and/or the Call Quality Indicator goes Orange/Red, then the problem is probably on the Server's Network side. Thus we need to collect the Logs and escalate to our Upper level.
Second Level
As said, once we got here we are mostly sure we're experiencing network issues on the server side. These issues can be directly related to the Network uplinks and their configuration or just be a server services misfunctioning side effect. To settle the question about where it occurs, we need to Check Network Status, to understand if some communication issue are causing the Incident; if the network passes the tests, perform a Server services check.
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