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First thing to make sure is that the User's network is working at the expected quality.
Thus we ask the user to chek make a test call and check the Report Call Quality Indicator during the Call to the Echo Servicecall. If the Indicator goes Orange or Red, then the User is experiencing a Network issue. This can be caused by many factors, for example the current position, some operator issue on the radio link, some configuration in the Wi-Fi LAN. All this possibility must be listed and checked in the form described in the Incident Description. Try to change the current User position in space and/or change his/hers network type and perform the previous test againg.
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