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The other lists (KNOWN and FAVOURITES) can show only one number per entry.
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It's possible to run a search on each list by using magnifying lens icon (android and iPhone) or just inserting the name to be searched (blackberry) |
"All" Contact List
As a matter of fact it's not possible to manage any contact detail in
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"Known" Contact List
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| End-user can not edit this list. |
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"Favourites" Contact List
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| If you intend to frequently make secure calls to the same number, then add it to the Favorites list! |
There is one thing to be taken in consideration when dealing with "Favourites" contacts list contains single virtual phone number. If a contact had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.contact list, though: unlikely "All" and "Known" one, this list stores copies of the numbers and it's not directly linked with device original contact list. So any change to mobile contact's details won't be reported in the one shown in favourite list!
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The "Favourite" entries are copies of the original contact stored in the Address Book. Thus any change made to the original contact will NOT be reflected on the one in the favourite list! |
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Even if you change mobile contact's details, they won't be reported in this list. |
An easy workaround is to remove and add again your contact from favourites as soon as you updated it.
Add one contact to Favourite list on Blackberry
| Step 1 | Step 2 | Step 3 |
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| Open "Favourites" from the application menu | Check that the contact has been added to the "Favourites" Contact list |
Remove
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Add
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one contact to
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Favourite list
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on iPhone
| Step 1 | Step 2 | Step 3 | Step 4 |
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From the "Favourites" tab, tap on the "+" sign or just open the "Contacts" tab | Choose one contact and show its details. |
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Remove
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Add a contact to
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Favourite list
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on Android
| Step 1 | Step 2 | Step 3 |
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| To add a contact long tap on name | Select the Favourites contact list | To start a secure call, select a contact |
Remove
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| To delete a contact, long tap on the name |
Contact statuses
Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:
 | Online | The contact is reachable. You can make a secure call to the user. |
 | Offline | The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail |
 | Warning | The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. |
 | Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
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