PrivateWave  gives you access to three different kind of lists:

  • ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
  • KNOWN: it shows only known contacts (registered or not) according to PrivateServer  's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
  • Favorites: it reads the contacts marked by you as " PrivateWave   Favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.

It's possible to use each list for both Secure Calls and Secure Messages.

Main differences amongst the lists

The contacts lists are not at all similar. One big difference is they are not always editable, the other one is what they show.

The ALL list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When selecting it for secure call or in order to put the contact to the Favorites list then you are prompted to choose the phone number to be used.

The other lists (KNOWN and Favorites) can show only one number per entry.

It's possible to run a search on each list by using magnifying lens icon (android and iPhone) or just inserting the name to be searched (blackberry)

"All" Contact List

As a matter of fact it's not possible to manage any contact detail in  PrivateWave . To change anything about one of your contacts you have to access Mobile Contact List and operate in there following your specific platform instruction. Once you saved your changes, they would be immediately available in  PrivateWave  Contact List. As a rule of thumb, consider that  PrivateWave sorts the contacts in the same way the address book of the mobile does.

On iPhone you can change contacts ordering by opening System Settings > PrivateWave > Application > Contacts Sort Order
figure 1. android All contact list
 
figure 2. iPhone All contact list
 
figure 3. BlackBerry All contact list

"Known" Contact List

End-user can not edit this list.

This list is very useful in everyday use, because it shows contacts which are recognised by  PrivateServer  as user already accounted. This means that "Known" contact list offer you one list populated by contacts that share the same  PrivateServer  with you. In a quite populated device contact list, this filter can really make the difference.

This contact list, combined with "Contact Status" indicator (please check latests paragraph in current page), gives you the exact feeling about who you is actually available for contact before you call him.

Known list contains single virtual phone number.

From this list you can add a known number to the Favorites lists as well.

"Favorites" Contact List

PrivateWave offers you "Favourite contacts" list as a speed dial feature. This is because "Favorites" contacts list can contain only single phone numbers, so if one contact of yours had multiple numbers, then you would have to choose the specific phone number that you want to add to Favorites. This let you to choose which specific number to call securely.

Suggestion

If you intend to frequently make secure calls to the same number, then add it to the Favorites list!

There is one thing to be taken in consideration when dealing with "Favorites" contact list, though: unlikely "All" and "Known" one, this list stores copies of the numbers and it's not directly linked with device original contact list. So any change to mobile contact's details won't be reported in the one shown in favourite list!

The "Favourite" entries are copies of the original contact stored in the Address Book. Even if you change mobile contact's details, they won't be reported in this list.

An easy workaround is to remove and add again your contact from Favorites as soon as you updated it.

Add one contact to Favorite list on Blackberry

Step 1Step 2Step 3
  • Select a contact
  • Open application menu

Open "Favorites" from the application menu

Check that the contact has been added to the "Favorites" Contact list

Remove it

Step 1
  • Select a contact
  • "Remove from Favorites" to remove it

Add one contact to Favorite list on iPhone

Step 1Step 2Step 3Step 4

From "Favorites" tab, tap on "+"

Choose one contact and show its details.

Check that the contact has been added.

  • Else go to one contact's details
  • Press on the star and turn it blue colored

Remove it

Step 1 Step 2

Tap on “Edit” button on navigation bar

Hit the red icon on the left

Tap "Delete" button

Add a contact to Favorites list on Android

Step 1Step 2Step 3
To add a contact long tap on nameSelect the Favorites contact listTo start a secure call, select a contact

Remove it

Step 1
To delete a contact, long tap on the name

Contact statuses

Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:

OnlineThe contact is reachable. You can make a secure call to the user.
OfflineThe contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
Warning

The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. 

ErrorThere is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

 

 

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