Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Secure Calling from the contacts list in your mobile

You can call a number previously saved with the

Brand
brandclient
prefix in the contact list of your mobile.

To make a secure call to a contact saved in your address book with the

Brand
brandclient
prefix:

Subtitle
Prefixfigure
SubtitleTextAndroid
AnchorNameandr call from addressbook
Image Removed
Subtitle
Prefixfigure
SubtitleTextBlackBerry
AnchorNamebb call from addressbook
Image Removed

 

...

Brand
brandclient

You can make secure calls from

Brand
brandclient
by simply selecting a contact.
Brand
brandclient
sorts the contacts in the same way the address book of the mobile does.

Info
On iPhone you can change contacts ordering by opening System Settings >
Brand
brandclient
> Application > Contacts Sort Order
Note
titleSuggestion
If you intend to frequently make secure calls to the same number, add it to your phone book with the
Brand
brandclient
prefix or add it to the Favorites list

Add Presence gives you access to three different kind of lists:

  • ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
  • KNOWN: it shows only known contacts (registered or not) according to
    Brand
    brandserver
     's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
  • FAVOURITES: it reads the contacts marked by you as "
    Brand
    brandclient
      favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.
Info

It's possible to use each list for both calling and sending Secure Messages.

Main differences amongst the lists

The contacts lists are not at all similar. One big difference is they are not always editable, the other one is how what they show their entries.

The BASE list The ALL list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When  When selecting it for secure call or in order to put the contact to the the FAVORITES list  list then you are prompted to choose the phone number to be used.

The other lists (KNOWN and  and FAVOURITES) can show only one number per entry.

Secure Calling from the "Base" contacts list

...

Managing "All" Contact List

As a matter of fact it's not possible to manage any contact detail in 

Brand
brandclient
menu on BlackBerry:

Step 1Step 2
Select Dial secure call
  • Select the contact
  • Press the SEND key
Image RemovedImage Removed

 

To dial a secure call to a contact using the

Brand
brandclient
menu on iPhone:

Step 1Step 2
Select the contactTap on the phone number
Image RemovedImage Removed

 

To dial a secure call to a contact using the . To change anything about one of your contacts you have to access Mobile Contact List and operate in there following your specific platform instruction. Once you saved your changes, they would be immediately available in 

Brand
brandclient
 Contact List. As a rule of thumb, consider that 
Brand
brandclient
sorts the contacts in the same way the address book of the mobile does.

Info
On iPhone you can change contacts ordering by opening System Settings >
Brand
brandclient

...

Step 1Step 2
Select the contact tabSelect a contact
Image RemovedImage Removed
> Application > Contacts Sort Order

 

"Known" Contact List

Note
End-user can not edit this list.

Known list contains single virtual phone number, only if the phone number is registered on SIP server. The user can add a known number to the FAVORITES lists.


Secure calling from "Favourites" contacts list

 

Brand
brandclient
has also a offers you "Favourite contacts" list . You can add and remove contacts from this list for a speed secure call.as a speed dial feature.

Note
titleSuggestion
If you intend to frequently make secure calls to the same number, add it to the Favorites list

"Favourites" contacts list contains single virtual phone number. If a contact had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.

...

Step 1
To delete a contact, long tap on the name

Secure Calling from the "Known" contacts list

 

Note
End-user can not edit this list.

...

Contact statuses

Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:

Image AddedOnlineThe contact is reachable. You can make a secure call to the user.
Image AddedOfflineThe contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
Image AddedWarning

The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. 

Image AddedErrorThere is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

 

Navbar