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- ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
- KNOWN: it shows only known contacts (registered or not) according to
's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.Brand brand server - FAVOURITESFavorites: it reads the contacts marked by you as "
favoritesFavorites". It's a selection of contacts you choose to have apart, in order to make speed calls.Brand brand client
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It's possible to use each list for both calling Secure Calls and sending Secure Messages. |
Main differences amongst the lists
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The ALL list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When selecting it for secure call or in order to put the contact to the FAVORITESFavorites list then you are prompted to choose the phone number to be used.
The other lists (KNOWN and FAVOURITESFavorites) can show only one number per entry.
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It's possible to run a search on each list by using magnifying lens icon (android and iPhone) or just inserting the name to be searched (blackberry) |
"All" Contact List
As a matter of fact it's not possible to manage any contact detail in
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On iPhone you can change contacts ordering by opening System Settings >
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"Known" Contact List
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| End-user can not edit this list. |
This list is very useful in everyday use, because it shows contacts which are recognised by
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This contact list, combined with "Contact Status" indicator (please check latests paragraph in current page), gives you the exact feeling about who you is actually available for contact before you call him.
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Known list contains single virtual |
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phone number |
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From this list you can add a known number to the FAVORITES Favorites lists as well.Secure calling from
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Favorites"
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Contact List
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| If you intend to frequently make secure calls to the same number, then add it to the Favorites list! |
"Favourites" contacts list contains single virtual phone number. If a contact had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.There is one thing to be taken in consideration when dealing with "Favorites" contact list, though: unlikely "All" and "Known" one, this list stores copies of the numbers and it's not directly linked with device original contact list. So any change to mobile contact's details won't be reported in the one shown in favourite list!
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The "Favourite" entries are copies of the original contact stored in the Address Book. Thus any change made to the original contact will NOT be reflected on the one in the favourite list! |
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Even if you change mobile contact's details, they won't be reported in this list. |
An easy workaround is to remove and add again your contact from Favorites as soon as you updated it.
Add one contact to Favorite list on Blackberry
| Step 1 | Step 2 | Step 3 |
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| Open " FavouritesFavorites" from the application menu | Check that the contact has been added to the " FavouritesFavorites" Contact list |
Remove
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it
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Add
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one contact to
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Favorite list on iPhone
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From the "FavouritesFavorites" tab, tap on the "+" sign or just open the "Contacts" tab | Choose one contact and show its details. | . | Go back to the "Favourites" tab | Check that the contact has been added. |
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Remove
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Tap on “Edit” button on thenavigation bar | Hit the red | simbolicon on the left | Tap | the "Delete" button |
Add a contact to
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Favorites list on Android
| Step 1 | Step 2 | Step 3 |
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| To add a contact long tap on name | Select the Favourites Favorites contact list | To start a secure call, select a contact |
Remove
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| To delete a contact, long tap on the name |
Contact statuses
Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:
 | Online | The contact is reachable. You can make a secure call to the user. |
 | Offline | The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail |
 | Warning | The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. |
 | Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
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