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Secure Calling from the contacts list in your mobile

You can call a number previously saved with the

Brand
brandclient
prefix in the contact list of your mobile.

To make a secure call to a contact saved in your address book with the

Brand
brandclient
prefix:

Subtitle
Prefixfigure
SubtitleTextAndroid
AnchorNameandr call from addressbook
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Subtitle
Prefixfigure
SubtitleTextBlackBerry
AnchorNamebb call from addressbook
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...

Brand
brandclient

You can make secure calls from

Brand
brandclient
by simply selecting a contact.
Brand
brandclient
sorts the contacts in the same way the address book of the mobile does.

Info
On iPhone you can change contacts ordering by opening System Settings >
Brand
brandclient
> Application > Contacts Sort Order
Note
titleSuggestion
If you intend to frequently make secure calls to the same number, add it to your phone book with the
Brand
brandclient
prefix or add it to the Favorites list

Add Presence gives you access to three different kind of lists:

  • ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
  • KNOWN: it shows only known contacts (registered or not) according to
    Brand
    brandserver
     's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
  • Favorites: it reads the contacts marked by you as "
    Brand
    brandclient
      Favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.
Info

It's possible to use each list for both Secure Calls and Secure Messages.

Main differences amongst the lists

The contacts lists are not at all similar. One big difference is they are not always editable, the other one is how what they show their entries.

The BASE list The ALL list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When  When selecting it for secure call or in order to put the contact to the FAVORITES list the Favorites list then you are prompted to choose the phone number to be used.

The other lists (KNOWN and FAVOURITES and Favorites) can show only one number per entry.

Secure Calling from the "Base" contacts list

...

Info

It's possible to run a search on each list by using magnifying lens icon (android and iPhone) or just inserting the name to be searched (blackberry)

"All" Contact List

As a matter of fact it's not possible to manage any contact detail in 

Brand
brandclient
menu on BlackBerry:

Step 1Step 2
Select Dial secure call
  • Select the contact
  • Press the SEND key
Image RemovedImage Removed

 

To dial a secure call to a contact using the . To change anything about one of your contacts you have to access Mobile Contact List and operate in there following your specific platform instruction. Once you saved your changes, they would be immediately available in 

Brand
brandclient
 Contact List. As a rule of thumb, consider that 
Brand
brandclient
sorts the contacts in the same way the address book of the mobile does.

Info
On iPhone you can change contacts ordering by opening System Settings >
Brand
brandclient

...

Step 1Step 2
Select the contactTap on the phone number
Image RemovedImage Removed

 

To dial a secure call to a contact using the

Brand
brandclient
menu on Android:

Step 1Step 2
Select the contact tabSelect a contact
Image RemovedImage Removed

Secure calling from "Favourites" contacts list

Brand
brandclient
has also a "Favourite contacts" list. You can add and remove contacts from this list for a speed secure call.

...

> Application > Contacts Sort Order
Subtitle
Prefixfigure
SubtitleTextandroid All contact list
AnchorNameandroid_all_contact_list

Image Added

Subtitle
Prefixfigure
SubtitleTextiPhone All contact list
AnchorNameiphone_all_contact_list

 Image Added

Subtitle
Prefixfigure
SubtitleTextBlackBerry All contact list
AnchorNamebb_all_contact_list

 Image Added

"Known" Contact List

Note
End-user can not edit this list.

This list is very useful in everyday use, because it shows contacts which are recognised by 

Brand
brandserver
 as user already accounted. This means that "Known" contact list offer you one list populated by contacts that share the same 
Brand
brandserver
 with you. In a quite populated device contact list, this filter can really make the difference.

This contact list, combined with "Contact Status" indicator (please check latests paragraph in current page), gives you the exact feeling about who you is actually available for contact before you call him.

Info

Known list contains single virtual phone number.

From this list you can add a known number to the Favorites lists as well.

"Favorites" Contact List

Brand
brandclient
offers you "Favourite contacts" list as a speed dial feature. This is because "Favorites" contacts list can contain only single phone numbers, so if one contact of yours had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.Favorites. This let you to choose which specific number to call securely.

Note
titleSuggestion
If you intend to frequently make secure calls to the same number, then add it to the Favorites list!

There is one thing to be taken in consideration when dealing with "Favorites" contact list, though: unlikely "All" and "Known" one, this list stores copies of the numbers and it's not directly linked with device original contact list. So any change to mobile contact's details won't be reported in the one shown in favourite list!

Warning

The "Favourite" entries are copies of the original contact stored in the Address Book. Thus any change made to the original contact will NOT be reflected on the one in the favourite list!

...

Even if you change mobile contact's details, they won't be reported in this list.

An easy workaround is to remove and add again your contact from Favorites as soon as you updated it.

Add one contact to Favorite list on Blackberry

Step 1Step 2Step 3
  • Select a contact
  • Open application menu

Open "

Favourites

Favorites" from the application menu

Check that the contact has been added to the "

Favourites

Favorites" Contact list

Image ModifiedImage ModifiedImage Modified

Remove

...

it

Step 1
  • Select a contact
  • "Remove from favouritesFavorites" to remove it
Image Modified

Add

...

one contact to

...

Favorite list on iPhone

Push on the star symbolCheck
  • Go back to the "Favourites" tab
  • Step 1Step 2Step 3Step 4

    From the "FavouritesFavorites" tab, tap on the "+" sign or just open the "Contacts" tab

    Choose one contact and show its details.

    Check

    it became blue filled.

    that the contact has been added.

    • Else go to one contact's details
    • Press on the star and turn it blue colored
    Image ModifiedImage ModifiedImage ModifiedImage Modified

    Remove

    ...

    it

    simbol the
    Step 1 Step 2

    Tap on “Edit” button on

    the

    navigation bar

    Hit the red

    icon on the left

    Tap

    "Delete" button

    Image AddedImage AddedImage Modified

    Add a contact to

    ...

    Favorites list on Android

    Step 1Step 2Step 3
    To add a contact long tap on nameSelect the Favourites Favorites contact listTo start a secure call, select a contact
    Image ModifiedImage ModifiedImage Modified

    Remove

    ...

    it

    Step 1
    To delete a contact, long tap on the name
    Image Modified

    Secure Calling from the "Known" contacts list

     

    Note
    End-user can not edit this list.
    Known list contains single virtual phone number, only if the phone number is registered on SIP server. The user can add a known number to the FAVORITES lists.

    Contact statuses

    Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:

    Image AddedOnlineThe contact is reachable. You can make a secure call to the user.
    Image AddedOfflineThe contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
    Image AddedWarning

    The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. 

    Image AddedErrorThere is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

     

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