Secure Calling from the contacts list in your mobile
You can call a number previously saved with the
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To make a secure call to a contact saved in your address book with the
prefix: Brand brand client
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You can make secure calls from
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On iPhone you can change contacts ordering by opening System Settings >
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If you intend to frequently make secure calls to the same number, add it to your phone book with the
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Presence
The Presence avoid users to call contacts who are not reachable, eg: because they do not have
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Contacts lists
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gives you access to three different kind of lists:
- ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
- KNOWN: it shows only known
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- contacts (registered or not)
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- according to
's knowledge. This means itBrand brand server
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- is a list of the contacts that are recognised by the server and thus can have a status.
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- Favorites: it reads the contacts marked by you as "
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- Favorites". It'
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- s a selection of contacts you choose to have apart, in order to make speed calls.
Contact status
Online | The contact is reachable. You can make a secure call to the user. | |||||||
Offline | The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail | |||||||
Warning | The contact is not reachable using a full secure call, but you can call him using the unsecure Sip Trunk configured on your server. |
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Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
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It's possible to use each list for both Secure Calls and Secure Messages. |
Main differences amongst the lists
The contacts lists are not at all similar. One big difference is they are not always editable, the other one is how what they show their entries.
The BASE list The ALL list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When When selecting it for secure call or in order to put the contact to the FAVORITES list the Favorites list then you are prompted to choose the phone number to be used.
The other lists (KNOWN and FAVOURITES and Favorites) can show only one number per entry.
Secure Calling from the "Base" contacts list
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It's possible to run a search on each list by using magnifying lens icon (android and iPhone) or just inserting the name to be searched (blackberry) |
"All" Contact List
As a matter of fact it's not possible to manage any contact detail in
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Select Dial secure call |
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To dial a secure call to a contact using the . To change anything about one of your contacts you have to access Mobile Contact List and operate in there following your specific platform instruction. Once you saved your changes, they would be immediately available in
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On iPhone you can change contacts ordering by opening System Settings >
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Select the contact | Tap on the phone number |
To dial a secure call to a contact using the
menu on Android: Brand brand client
Step 1 | Step 2 |
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Select the contact tab | Select a contact |
Secure calling from "Favourites" contacts list
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"Known" Contact List
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End-user can not edit this list. |
This list is very useful in everyday use, because it shows contacts which are recognised by
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This contact list, combined with "Contact Status" indicator (please check latests paragraph in current page), gives you the exact feeling about who you is actually available for contact before you call him.
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Known list contains single virtual phone number. |
From this list you can add a known number to the Favorites lists as well.
"Favorites" Contact List
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If you intend to frequently make secure calls to the same number, then add it to the Favorites list! |
There is one thing to be taken in consideration when dealing with "Favorites" contact list, though: unlikely "All" and "Known" one, this list stores copies of the numbers and it's not directly linked with device original contact list. So any change to mobile contact's details won't be reported in the one shown in favourite list!
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The "Favourite" entries are copies of the original contact stored in the Address Book. Thus any change made to the original contact will NOT be reflected on the one in the favourite list! |
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Even if you change mobile contact's details, they won't be reported in this list. |
An easy workaround is to remove and add again your contact from Favorites as soon as you updated it.
Add one contact to Favorite list on Blackberry
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| Open " FavouritesFavorites" from the application menu | Check that the contact has been added to the " FavouritesFavorites" Contact list |
Remove
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one contact to
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Favorite list on iPhone
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From the "FavouritesFavorites" tab, tap on the "+" sign or just open the "Contacts" tab | Choose one contact and show its details. | Push on the star symbolCheck | Check it became blue filled. | that the contact has been added. |
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Remove
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Tap on “Edit” button on thenavigation bar | Hit the red | simbolicon on the left | Tap | the "Delete" button |
Add a contact to
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Favorites list on Android
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To add a contact long tap on name | Select the Favourites Favorites contact list | To start a secure call, select a contact |
Remove
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it
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To delete a contact, long tap on the name |
Secure Calling from the "Known" contacts list
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End-user can not edit this list. |
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Contact statuses
Each name in your list may show a Contact status beside itself. The contact status legenda is shown below:
Online | The contact is reachable. You can make a secure call to the user. | |
Offline | The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail | |
Warning | The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. | |
Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
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