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Apart from your router/firewall configuration (that we won't cover here) and your network design/topology, from the PrivateServer point of view the only known thing is that the appliance is configured on a private IP address but the requests of the encrypted voice service are made to an external and public IP address. To avoid wrong replies the PrivateServer must know of this setup and be configured accordingly. Thus Thus if you fall in the described scenario access to the "NAT Configuration" form (showed in
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By default this option is disabled, so to enable it you first need to select "YES" in "NAT" option. If you have enabled the NAT then it's mandatory to configure the remaining options as well.
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The "Keep-alive Frequency" is part of a new feature that is not directly connected to the NAT setup. To better understand what a keep-alive is, please refer to PSOM 1.0 Accounts and Groups |
External media address
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External SIP address
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External port
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2.4.6 Keep-alive Frequency
If you are using the appliance in an internal ne
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