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Info

To make a secure call, you and the called party must have

Brand
brandclient
software running on the mobile device, be connected to the Internet and to the same
Brand
brandserver
.

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SubtitleTextMain menu
AnchorNamebb main menu

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Calling by contact list

Select Contacts item from the main view, select on the contact you want to call and select the contact number associated with
Brand
brandclient
, then press the "Call" button:
Subtitle
Prefixfigure
SubtitleTextyou address book is shared with the application
AnchorNameblackberry_contact_list

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As you can see in 

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AnchorNameblackberry_contact_list
 each contact can show a coloured ball at its left, or nothing at all. These are status marker and they represent the Presence Status for each contact.

Presence

The Presence avoid users to call contacts who are not reachable, eg: because they do not have

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brandclient
activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call.

Contacts lists

Brand
brandclient
 gives you access to three different kind of lists:
  • ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
  • KNOWN: it shows only known contacts (registered or not) according to
    Brand
    brandserver
    's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
  • FAVOURITES: it reads the contacts marked by you as "
    Brand
    brandclient
     favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.
Each list may show a Contact status beside each contact. The contact status legenda is shown below:

Contact status

OnlineThe contact is reachable. You can make a secure call to the user.
OfflineThe contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
Warning

The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. 

ErrorThere is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

Calling by keyboard

You can make a secure call to any arbitrary number (presuming that the call peer has

Brand
brandclient
 connected) by simply entering the number on
Brand
brandclient
 main menu and pressing the dial button. 

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SubtitleTextyou can dial any number
AnchorNamebb arbitrary call

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Receiving a secure call with 
Brand
brandclient

...

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SubtitleTextincoming call
AnchorNamebb incoming call

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Call status

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SubtitleTextthe call is secured
AnchorNamebb secured call
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History

Every event performed or received on your

Brand
brandclient
 is listed into the "History" view, which can be displayed by selecting "Recent" item in the Main view.

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SubtitleTextrecent event list
AnchorNamerecent_log

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Events are displayed grouped on the account they are related to. So you'll have one line for each account who left a communication event into your "History". 

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SubtitleTextevent detail
AnchorNameevent_log_detail

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You can access event's details by selecting the line you're interested into and pressing the central key (

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AnchorNameevent_log_detail
). 

Secure Messages

You can communicate with your peers by text messages using the Secure Messages System which provides Secure Messages. A Secure Message is a text message that travels into the same encrypted architecture of the Secure Call. 

Info

The maximum length of a single message is 160 character

  • If 
    Brand
    brandclient
     is configured with PIN disabled each Secure Message has a time validity, after which it expires. Expiration means that the Secure Message content is no longer readable and it's gone for good. Instead of message content you'd rather read "Message received" or "Message sent".
  • if 
    Brand
    brandclient
     is configured with PIN enabled each Secure Message is persistent.
Note

 If you disable PIN or use duress code all messages and calls history will be deleted from 

Brand
brandclient
 .

Subtitle
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SubtitleTextblanked secure message
AnchorNameblanked_secure_message

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Warning

Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account.

Sending Secure Messages from "Secure Messages" tab

Sending Secure Messages from "Messages" view is very easy and straight forward.

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SubtitleTextblackberry message history
AnchorNameblackberry_message_history

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SubtitleTextblackberry Composer
AnchorNameblackberry_composer

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SubtitleText"enter" keyboard button
AnchorNamebb_enter_button

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...

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AnchorNameblackberry_composer

...

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AnchorNamebb_enter_button

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AnchorNameblackberry_message_history

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)

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AnchorNameblackberry_composer

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Sending Secure Messages from "Contacts" tab

Secure Messages are also available from "Contacts list" tab. 

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SubtitleTextcontacts list details
AnchorNamecontacts_list_details

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Subtitle
Prefixfigure
SubtitleTextsend secure message
AnchorNameicon_send_message

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You have to select a contact from the list shown in 

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AnchorNameblackberry_contact_list
, tap on the contact and show its details 
Xref
AnchorNamecontacts_list_details
, click on blackberry button and choose Send message, composer will popup 
Xref
AnchorNameblackberry_composer
 and now you are ready to write your secure message.

Secure Messages status icons and known limitations

Each Secure Message is displayed with an icon showing its status. Most important icons are:

IconMeaning
Image Removed

Sending Message

Image RemovedMessage Delivered
Image RemovedError sending Message

There are few known limitations in the current Secure Message System:

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