This guide provides you easy step-by-step instructions to help you get started with .
Calling with is a very easy task. You can both use your contact list or directly dial a number using the dialpad.
To make a secure call, you and the called party must have software running on the mobile device, be connected to the Internet and to the same . |
As you can see in each contact can show a coloured ball at its left, or nothing at all. These are status marker and they represent the Presence Status for each contact.
The Presence avoid users to call contacts who are not reachable, eg: because they do not have activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call.
Online | The contact is reachable. You can make a secure call to the user. | |
Offline | The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail | |
Warning | The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server. | |
Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
You can make a secure call to any arbitrary number (presuming that the call peer has connected) from menu by simply entering the number with the on-screen keypad and pressing the dial (green) button.
Once is installed and all the settings are correctly configured on your device you are able to receive a secure call. When a secure call arrives to your device a notification bar will be shown on the top of the screen. Tap on the notification to bring the application in foreground, then answer or decline the call from the application. After the system have exchanged and verified the security keys the you can start the conversation.
To receive a secure call, has to be running and be connected to the Internet. |
To establish a call completes three phases shown by two icons:
Red light | Starting the connection | Connection not yet established. This step may take several seconds | |
Green light | Secure call established | Connection established and secure. You can now speak securely |
A call is always encrypted. The call is automatically secured during the call setup. As soon as the call is established you can immediately start to talk securely with your call peer.
The security of the call is based on a digital certificate verification on the SIP/TLS server. If a certificate error appears check whether the date of your phone is correct. If the date is correct it is possible that the certificate is wrong, misconfigured or expired or that your phone is undergoing a security attack. In these cases always contact your system administrator. |
Every event performed or received on your is listed into the "History" tab, which can be displayed by pressing "Recent" icon on the tab bar.
|
Each event has a detail icon (the (i) at that ends of each event line shown in ).
By clicking on this icon you have access to event's details (cfr ).
You can communicate with your peers by text messages using the Secure Messages System which provides Secure Messages. A Secure Message is a text message that travels into the same encrypted architecture of the Secure Call.
The maximum length of a single message is 160 character |
If you disable PIN or use duress code all messages and calls history will be deleted from . |
Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account. |
Sending Secure Messages from "Messages" view is very easy and straight forward.
Secure Messages are also available from "Contacts list" tab.
You have to select a contact from the list shown in , tap on the contact and show its details , click on send secure message icon next to star highlighted, composer will pop up .
Secure Messages status icons and known limitations
Each Secure Message is displayed with an icon showing its status. Most important icons are:
Icon | Meaning |
---|---|
Sending Message | |
Message Delivered | |
Error sending Message |
There are few known limitations in the current Secure Message System:
Actually it's not possible to use Secure Messages in order to chat with multiple people (ie it's not possible to create chat rooms). |