Quick Start Guide for BlackBerry 10

This guide provides you easy step-by-step instructions to help you get started with .

Secure calls with

Calling with is a very easy task. You can both use your contact list or directly dial a number using the dialpad.

To make a secure call, you and the called party must have software running on the mobile device, be connected to the Internet and to the same .

Calling by contact list

Select Contacts item from the main view, select on the contact you want to call and select the contact number associated with

, then press the "Call" button:

As you can see in each contact can show a coloured ball at its left, or nothing at all. These are status marker and they represent the Presence Status for each contact.

Presence

The Presence avoid users to call contacts who are not reachable, eg: because they do not have activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call.

Contacts lists

gives you access to three different kind of lists:

ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
KNOWN: it shows only known contacts (registered or not) according to 's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
FAVOURITES: it reads the contacts marked by you as " favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.

Each list may show a Contact status beside each contact. The contact status legenda is shown below:

Contact status

	Online	The contact is reachable. You can make a secure call to the user.
	Offline	The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
	Warning	The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server.
	Error	There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

Calling by keyboard

You can make a secure call to any arbitrary number (presuming that the call peer has connected) by simply entering the number on main menu and pressing the dial button.

Receiving a secure call with

Once is installed and all the settings are correctly configured on your device, you are able to receive a secure call. displays a screen when an incoming secure call is arrives to your phone. Press the Accept (green) button to allow the connection. After the system have exchanged and verified the security keys the you can start the conversation.

To receive a secure call has to be running and be connected to the Internet.

Call status

To establish a call completes three phases shown by three icons:

Call status icons

	Red light	Starting the connection	Connection not yet established. This step may take several seconds
	Green light	Secure call established	Connection established and secure. You can now speak securely

Checking your security

A call is always encrypted. The call is automatically secured during the call setup. As soon as the call is established you can immediately start to talk securely with your call peer.

The security of the call is based on a digital certificate verification on the SIP/TLS server. If a certificate error appears check whether the date of your phone is correct. If the date is correct it is possible that the certificate is wrong, misconfigured or expired or that your phone is undergoing a security attack. In these cases always contact your system administrator.

Enterprise Voice Security Suite 15.0 > Image Index > blackberry_10_call_secured.png

History

Every event performed or received on your is listed into the "History" view, which can be displayed by selecting "Recent" item in the Main view.

Each event has a detail icon (the (i) at that ends of each event line shown in ).

You can access event's details by tapping on the (i) icon and thus have access to all the call events for the event listed in the call history ().

Secure Messages

You can communicate with your peers by text messages using the Secure Messages System which provides Secure Messages. A Secure Message is a text message that travels into the same encrypted architecture of the Secure Call.

The maximum length of a single message is 160 character

If is configured with PIN disabled each Secure Message has a time validity, after which it expires. Expiration means that the Secure Message content is no longer readable and it's gone for good. Instead of message content you'd rather read "Message received" or "Message sent".
if is configured with PIN enabled each Secure Message is persistent.

If you disable PIN or use duress code all messages and calls history will be deleted from .

Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account.

Sending Secure Messages from "Secure Messages" tab

Sending Secure Messages from "Messages" view is very easy and straight forward.

If the conversation already exist in "Messages" view, then just tap on its entry to pop-up composer and write your Secure Message (as in ).
As you can see in figure 11: you can type Secure Messages and send them to your party by pressing enter button (cfr. ).
If you want to start a new chat by Secure Messages, then just click on blackberry button and choose New message from menu (as in ) . Contact list will pop-up, tap on contact to whom you want to send Secure Message and composer will popup (as in ) and now you are ready to write your secure message..
It is also possible to insert a phone number, composer will popup and now you are ready to write your secure message.

Sending Secure Messages from "Contacts" tab

Secure Messages are also available from "Contacts list" tab.

You have to select a contact from the list shown in , tap on the contact and show its details , click on blackberry button and choose Send message, composer will popup and now you are ready to write your secure message.

Secure Messages status icons and known limitations

Each Secure Message is displayed with an icon showing its status. Most important icons are:

Icon	Meaning
	Sending Message
	Message Delivered
	Error sending Message

There are few known limitations in the current Secure Message System:

Actually it's not possible to use Secure Messages in order to chat with multiple people (ie it's not possible to create chat rooms).