Incident Report Template

 

 

Device Manufacturer:

Device Model:

OS Version:

Application Name:


Application Version:

 

Mobile Operator:

 

Did the customer activate Data Option on the mobile?

Is there traffic available on User's month contract?

 

less than 5%5-10%10-25%25-50%more than 50%

Short Problem Description *:

Server's Name *:

Server's IP Address *:

User's Name *:

Exact Error Message (if any) *:

What is NOT working?

  • Voice
  • GUI
  • License
  • Application as a whole
  • Dial
  • 3-way Call feature
  • Call Transfer feature

What IS it working?

  • Voice
  • GUI
  • License

  • Application as a whole

  • Dial
  • 3-way Call feature
  • Call Transfer feature
  • Other:
Where do you experience the issue? *
 
Where do you NOT experience the issue? *

 

 

Wi-Fi

BIS

BES

Direct TCP/Mobile Operator Internet Connection

Wi-Fi

BIS

BES

Direct TCP/Mobile Operator Internet Connection

When do you experience the issue?

When do you not experience the issue?

Always

Very Often

Often

Any time I perform the described action

Mobile Phone

Mobile Client Application

  Network

Server

Other:

Mobile Phone

Mobile Client Application

Network

Server

Other:

 

 

 

 

 


 

Client Logs *