Introduction
The connection issue is a specific Incident report, so we have to focus on connectivity issues, analyzing the entire end-to-end from the reporting User's network to the PBX's one.
Can't connect or register to the server
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If the configuration looks fine but the Application continue to complain about connecting, we need to Connection Issue - New.
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Second Level
The second level is in charge to fully evaluate the server configuration to understand if the connection problem is somehow related to some issues on the server.
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