Introduction
A missing application is an issue reported when
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a previous installation of PrivateGSM disappears from the mobile device. Usually the problem arises after an operating system upgrade
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or after a
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restore from
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backup. Assuming that the cancelation is not
deliberate, most of the time we don't need to investigate on the cause but just try to install the application again and have the customer able to use our solution. It
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comes that we must put attention to the actions that might have led to the issue
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This issue is not directly related to PrivateGSM because it cannot uninstall itself, still since you are the service owner
If the analysis leads us to some Application related issue, then the Incident most probably depends from a wrong configuration of the Application itself or from an issue on the specific mobile platform.
We assume that before starting this troubleshoot we checked in the previous phases (ie in order to distinguish a real problem that could be related to the operating system, from a misstep in some procedure (check the Incident Definition and Incident Description) that the User's mobile platform is supported and that no know wrong configurations are set up in the platform itself. So we get here assuming that the Incident might be strictly related to PrivateGSM itself.
Application missing
First Level
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