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The connection issue is a specific Incident report, so we have to focus on connectivity issues, analyzing the entire end-to-end from the reporting User's network to the PBX's one.
First Level
We start from the User's network. First we have to check the client connection status. In any case we force a App - Force Manual Reconnection, so we are sure that the connection action is correctly triggered and thus we can collect answer by the client. If the connection proceeds fine, then the User experienced a Temporary Network Problem which is now over and then the Incident is closed, otherwise we write the exact error message (if any) about the connection problem. Using this message we App - Check the Configuration of the Application of the application, looking for misconfigurations which might lead to the incident reported. Example Given: pbx wrong address or port.
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