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Thus we ask the user to chek the Report Call Quality Indicator during the Call to the Echo Service. If the Indicator goes Orange or Red, then the User is experiencing a Network issue. This can be caused by many factors, for example the current position, some operator issue on the radio link, some configuration in the Wi-Fi LAN. All this possibility must be listed and checked in the form described in the Incident Description. Try to change the current User position in space and/or change his/hers network type and perform the previous test againg.
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