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To establish a call 

Brand
brandclient
 completes three phases shown by two icons:

Call status icons

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Red light

Starting the connection

Connection not yet established. This step may take several seconds

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Yellow light

Key exchange

Connection established: encryption keys are being exchanged.

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Green light

Secure call established

Connection established and secure. You can now speak securely

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Info

The maximum length of a single message is 160 character

Secure Messages rely on the very same security infrastructure the voice calls do. Plus for security each Secure Message is blanked 15 minutes after it's been read or sent.

  • If
    Brand
    brandclient
     is configured with PIN disabled each Secure Message has a time validity, after which it expires. Expiration means that the Secure Message content is no longer readable and it's gone for good. Instead of message content you'd rather read "Message received" or "Message sent".
  • if
    Brand
    brandclient
     is configured with PIN enabled each Secure Message is persistent.
Note

 If you disable PIN or use duress code all messages and calls history will be deleted from 

Brand
brandclient
 .

Subtitle
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SubtitleTextblanked secure message
AnchorNameblanked_secure_message

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Warning

Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account.

Sending Secure Messages from "

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Messages" tab 

Sending Secure Messages are available via from "History" tab, going into the detailed view: 

Xref
AnchorNameevent_log_detail
Messages" view is very easy and straight forward. 

Subtitle
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SubtitleTextOpen Message History view
AnchorNameandroid_message_history

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Android Composer
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android_

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composer

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  • If the conversation already exist in "Messages" view, then just tap on its entry to pop-up composer and write your Secure Message (as in
    Xref
    AnchorNameandroid_message_history
    ).
  • If you want to start a new chat by Secure Messages, then just tap + icon highlighted on the top right side of 
    Brand
    brandclient
    . Contact list will pop-up, tap on contact to whom you want to send Secure Message and composer will popup (as in 
    Xref
    AnchorName

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  • android_

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  • composer
    ) and now you are ready to write your secure message.
  •  It is also possible to insert a phone number, composer will popup 
    Xref
    AnchorNameandroid_composer
     and now you are ready to write your secure message.

Sending Secure Messages from "Contacts list" tab

Secure Messages are also available from "Contacts list" tab. 

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contacts list

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details
AnchorNamecontacts_list_

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details

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You have to select an account a contact from the list shown in in

Xref
AnchorNameandroid_contact_list
 and , tap on the contact and show its details by clicking on "detail icon" displayed on its right side (see 
Xref
AnchorNamedetail_icon
).Then you get general contact (shown in 
Xref
AnchorNamecontacts_list_tab

Subtitle
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SubtitleTextcontact's communication view
AnchorNamecontact_further_detail

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Once you choose which phone number of the account you want to send Secure Messages to, then you have to press on "clock icon" (

Xref
AnchorNameevent_detail_icon
) to get the view shown in 
Xref
AnchorNamecontact_further_detail
. In this view you can type your message
details
, click on send secure message icon next to star highlighted, composer will pop up .

Secure Messages status icons and known limitations

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