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If the application crashes or is terminated by the operating system, it will almost never have the chance to log the issue before terminating. In that case, technical support may ask you to send them the crash logs to diagnose the issue. This articles describes two ways to do that.

Downloading crash logs with iTunes

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itunes
itunes
This is the recommended way, and the easiest. You'll need:

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Collect all of these files, and compress them in a Zip file

E-mailing crash logs from the iPhone

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Warning

This method is strongly discouraged and should only be used in an emergency. If possible, crash logs should be downloaded with iTunes.

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email
email
Crash logs can also be accessed directly from the iPhone as a list of text files.

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