...
On Windows, crash logs are downloaded to hidden folder %APPDATA%\Apple computer\Logs\CrashReporter\MobileDevice. To open it:
- press
Windows Key+R. This opens the Run dialog - paste
%APPDATA%\Apple computer\Logs\CrashReporter\MobileDevicein the text box - press
OK
Locating crash logs on
...
MacOS X
On MacOS X, crash logs are downloaded to hidden folder ~/Library/Logs/CrashReporter/MobileDevice. To open it:
- open Finder
- open the menu
Go→Go to folder…(⇧⌘G) - paste
~/Library/Logs/CrashReporter/MobileDevicein the text box - press
Go
Locating the relevant crash logs in the MobileDevice folder
You should now have the MobileDevice folder open in Explorer (on Windows) or Finder (on MacOS X). The MobileDevice folder should contain one or more folders, named after all the Apple devices that were synced with the computer. Open the folder with the name of the iPhone from which you're downloading the crash logs (for example, the Fausto Gervasoni's iPhone folder for an iPhone named "Fausto Gervasoni's iPhone"). This folder should contain several files, of which the following are of interest to technical support:
- all files with names starting with
LowBatteryLog - all files with names starting with
LowMemory - (when reporting an issue with PrivateGSM Enterprise) all files with names starting with
PrivateGSMEnt - (when reporting an issue with PrivateGSM Professional) all files with names starting with
PrivateGSMProfessional
| Warning |
|---|
Crash logs for rebranded versions of PrivateGSM will start with a different text, i.e. the application's internal name. If you're supporting a rebranded version and are unsure what the internal name is:
If you can't access iTunes Connect or can't find the required information, refer to your PrivateWave technical support contact. |
Collect all of these files, and compress them in a Zip file
E-mailing crash logs from the iPhone
| Anchor | ||||
|---|---|---|---|---|