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- all files with names starting with
LowBatteryLog
- all files with names starting with
LowMemory
- (when reporting an issue with PrivateGSM PrivateWave Enterprise) all files with names starting with
PrivateGSMEnt
- (when reporting an issue with PrivateGSM ProfessionalPrivateWave Professional) all all files with names starting with with
PrivateGSMProfessional
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Crash logs for rebranded versions of PrivateGSM will PrivateWave will start with a different text, i.e. the application's internal name. If you're supporting a rebranded version and are unsure what the internal name is:
If you can't access iTunes Connect or can't find the required information, refer to your PrivateWave technical support contact. |
Collect all of these files, and compress them in a Zip filezip file. Send the zip file to technical support.
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If you're unsure what files are relevant to the issue you reported, you can zip the entire contents of the folder. This has privacy implications though, as technical support will get to know what other applications you have installed and are using on your iPhone. |
E-mailing crash logs from the iPhone
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Warning |
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This method is strongly discouraged and should only be used in an emergency. If possible, crash logs should be downloaded with iTunes. |
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Crash logs can also be accessed directly from the iPhone as a list of text files.
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You should now see a list of the most recent crash logs. The relevant crash logs isare:
LatestCrash-PrivateGSMEnt.ips
(for PrivateGSM EnterprisePrivateWave Enterprise)LatestCrash-PrivateGSMProfes.ips
(for PrivateGSM ProfessionalPrivateWave Professional)- if the relevant crash wasn't the latest, look for logs with names starting with
PrivateGSMEnt_YYYY-MM-DD-hhmmss
(for PrivateGSM EnterprisePrivateWave Enterprise) orPrivateGSMProfessional_YYYY-MM-DD-hhmmss
.YYYY-MM-DD-hhmmss
is the date and time at which the crash log was created; choose the log closest to the date and time you noticed the issue you reported
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Crash logs for rebranded versions of PrivateGSM will PrivateWave will start or contain different text, i.e. the application's internal name. If you're supporting a rebranded version and are unsure what the internal name is:
If you can't access iTunes Connect or can't find the required information, refer to your PrivateWave technical support contact. Note that, if the internal name is longer than 16 characters, iOS may truncate it (for example,PrivateGSMProfessional is truncated to PrivateGSMProfes in LatestCrash-PrivateGSMProfes ) |
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