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Purpose

In a large enterprise environment there might be a need to install and configure remotely

Brand
brandclient
for numerous not trained end-users. Automatic Service Activation will allow the IT personnel of the company to install and configure
Brand
brandclient
remotely with minimal end-user interaction.

Description

Automatic Service Activation is a feature that facilitates installing and configuring

Brand
brandclient
on a large number of devices within a service provider user base. The goal is to render the installation and the configuration provisioning as simple as possible for the end-user as well as for the Customer Service Responsible (CSR) who is coordinating the process.

The related use cases are all started by the CSR on the

Brand
brandserver
side. After entering user data,
Brand
brandserver
creates the user account on server side. After this, the CSR can send two messages to the end-user:

  • an Installation Message containing a link to
    Brand
    brandclient
    client installation package, will be referred in future as installation link
  • an Activation Message containing a link to the prepared provisioning file, will be referred as activation link.

If

Brand
brandclient
is not installed yet on the device, the end-user can install it by clicking on the installation link. Once
Brand
brandclient
is installed, the end-user can click on the activation link:
Brand
brandclient
client is automatically launched, it fetches its configuration (including username and password) and it is ready to start secure dialing, without user interaction.

 

Activation link has a special MIME type that will be recognized by the device OS and will trigger the launch of

Brand
brandclient
client.

Pre-requirements and configuration

Automatic activation has some pre-requirements to be used:

  • Provisioning profile: at least one provisioning profile must be configured and assigned to groups and/or VoIP accounts
  • Message Gateways:
    Brand
    brandsuiteshort
    supports installation and activation Messages sent either via SMS or e-mail. 
    • For SMS: You need an account with one of the supported services: Aspsms.com, Orange, Clickatell, Nexmo
    • For e-mail: you need GMail account or an unauthenticated SMTP server (no TLS/SSL channel)
  • Application Download URL: configure URLs for clients download, depending on platform and/or security model implemented
  • Hostnames configuration, under "applications" sections

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