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Info

To make a secure call, you and the called party must have

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brand	client

software running on the mobile device, be connected to the Internet and to the same
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brand server
.

Subtitle

Prefix	figure
SubtitleText	Main menu
AnchorName	bb main menu

Calling by contact list

Select Contacts item from the main view, select on the contact you want to call and select the contact number associated with

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, then press the "Call" button:

Subtitle

Prefix	figure
SubtitleText	you address book is shared with the application
AnchorName	bb select contact

As you can see in

Xref

AnchorName	bb select contact

each contact can show a coloured ball at its left, or nothing at all. These are status marker and they represent the Presence Status for each contact.

Presence

The Presence avoid users to call contacts who are not reachable, eg: because they do not have

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brand	client

activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call.

Contacts lists

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gives you access to three different kind of lists:

ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
KNOWN: it shows only known contacts (registered or not) according to
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brand server
's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
FAVOURITES: it reads the contacts marked by you as "
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brand client
favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.

Each list may show a Contact status beside each contact. The contact status legenda is shown below:

Contact status

Image RemovedImage Added	Online	The contact is reachable. You can make a secure call to the user.
Image RemovedImage Added	Offline	The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail
Image RemovedImage Added	Warning	The contact is not reachable using a full secure call, but you can call him using one Sip Trunk configured on your server.
Image RemovedImage Added	Error	There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

Calling by keyboard

You can make a secure call to any arbitrary number (presuming that the call peer has

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connected) by simply entering the number on

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brand	client

main menu and pressing the dial button.

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To establish a call

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completes three phases shown by three icons:

Call status icons

Image RemovedImage Added	Red light	Starting the connection	Connection not yet established. This step may take several seconds
Image Modified	Green light	Secure call established	Connection established and secure. You can now speak securely

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Subtitle

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SubtitleText	recent event list
AnchorName	recent_log

Image Modified

Events are displayed grouped on the account they are related to. So you'll have one line for each account who left a communication event into your "History".

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Prefix	figure
SubtitleText	event detail
AnchorName	event_log_detail

Image Modified

You can access event's details by selecting the line you're interested into and pressing the central key (

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AnchorName	event_log_detail

).

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You can communicate with your peers by text messages using the Secure Messages System which provides Secure Messages. A Secure Message is a text message that travels into the same encrypted architecture of the Secure Call.

Info
The maximum length of a single message is 160 character

If
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brand client
is configured with PIN disabled each Secure Message has a time validity, after which it expires. Expiration means that the Secure Message content is no longer readable and it's gone for good. Instead of message content you'd rather read "Message received" or "Message sent".
if
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brand client
is configured with PIN enabled each Secure Message is persistent.

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Secure Messages rely on the very same security infrastructure the voice calls do. Plus for security each Secure Message is blanked 15 minutes after it's been read or sent.

Subtitle

Prefix	figure
SubtitleText	blanked secure message
AnchorName	blanked_secure_message

Image Modified

Warning
Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account.

Sending Secure Messages from "

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Recent" tab

Sending Secure Messages from are available via "Messages" view is very easy and straight forward.

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Prefix	figure
SubtitleText	blackberry message history
AnchorName	blackberry_message_history

...

History" view, specifically from the detailed view:

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AnchorName	event_log_detail

.

blackberry Composerblackberrycomposer

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SubtitleText
Prefix	figure

AnchorName
type a new Secure Message

typing_

ptm

Image Modified

Subtitle

Prefix	figure
SubtitleText	"enter" keyboard button
AnchorName	bb_enter_button

If the conversation already exist in "Messages" view, then just tap on its entry to pop-up composer and write your Secure Message (as As you can see in

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AnchorName	blackberrytyping_message_history

).As you can see in

ptm

: you can type Secure Messages and send them to your party by pressing enter button (cfr.

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AnchorName	bb_enter_button

).

Subtitle

Prefix	figure
SubtitleText	Icon compose new Secure Message
AnchorName	Icon_compose_new_secure_message

Image Removed

Subtitle

Prefix	figure
SubtitleText	contact
AnchorName	contacts list detail

Image Removed

If you want to start a new chat by Secure Messages, then just tap (as in

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AnchorName	Icon_compose_new_secure_message

) on the top right side of

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. Contact list will pop-up, tap on contact to whom you want to send Secure Message and composer will popup (as in

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AnchorName	android_composer

) and now you are ready to write your secure message..

Subtitle

Prefix	figure
SubtitleText	Icon compose new Secure Message
AnchorName	Icon_compose_new_secure_message

Image Removed

Subtitle

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SubtitleText	insert a phone number
AnchorName	insert_phone_number

Image Removed

It is also possible to insert a phone number, composer will popup

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AnchorName	blackberry_composer

and now you are ready to write your secure message.

Sending Secure Messages from "Contacts" tab

Secure Messages are also available from "Contacts list" tab.

Subtitle

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SubtitleText	contacts list

...

tab
AnchorName	contacts_list_

...

Image Removed

...

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SubtitleText	icon send secure message
AnchorName	icon_send_message

tab

Image Modified

You have to select a contact an account from the list shown in

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AnchorName	android_bb select contact_list

, tap on the contact and show its details

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AnchorName	contacts_list_details

, click on send secure message icon next to star

and show its details by clicking on the blue icon displayed on its right side.

Subtitle

Prefix	figure
SubtitleText	Contact's communication view
AnchorName	contact_further_detail

Image Added

Once you select the desired phone number of the account you want to send Secure Messages to, then you get the view shown in

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AnchorName	iconcontact_send_message

, composer will pop up

further_detail

from where you can type your message.

Secure Messages status icons and known limitations

Each Secure Message is displayed with an icon showing its status. Most important icons are:

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Versions Compared

Old Version 3

New Version Current

Key

Calling by contact list

Presence

Contacts lists

Contact status

Calling by keyboard

Call status icons

Sending Secure Messages from "

Recent" tab

Sending Secure Messages from "Contacts" tab

Secure Messages status icons and known limitations