1.1.1 Accounts Management
Once you have almost one group you can fulfill it with SIP Accounts. In the Group List (PSOM 1.0 Groups) click on the Accounts icon on the right of each group's row.
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Send Installation Sms is good for sending via Text message a link meant to be used to download and thus install the
application. More about the Automatic Activation and about the Provisioning can be read in paragraph 1.1.4.Brand brand client
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The customer's platform is automatically detected. |
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Each one is going to be detailed in the next paragraphs.
1.1.1.1 Create a new account, the plain way (manual configuration)
The "plain way" is a completely manual creation of the account. In this way you control any feature of the account, but you also need to configure the user's client manually. This way is the opposite of the automatic activation.
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You can create both PGSM (
) or SNOM accounts and they do differ a while.Brand brand client
1.1.1.1.1 PGSM
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Username
Password/Repeat Password
Virtual Phone Number
Account Type
Security Model
Obfuscation Mode
Obfuscation Key
Keep-alive Enabled
Username/Password
Username field is automatically generated as a random numeric value and you are not required to change it. Type in a password and repeat it in the proper fields.
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If you manually edit Username field, keep in mind that it MUST be unique, as Virtual Phone Number! |
Virtual Phone Number
Set a Virtual Phone number as a numeric value of your choice. Please consider that the Virtual Phone Number is the number to be dialed to call the Account (and also the number shown as the caller, when the Account dials a call). We suggest a three character number such as "111" or "123" for SNOM devices and actual mobile phone number for
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It's still possible to perform an Automatic Activation or to send the installation URL on iPads or devices without phone features using the Provisioning Messages. |
Account Type
To configure a
account select "PGSM" by the drop down menu in "Account Type".Brand brand client To configure a SNOM account select "SNOM" by the drop down menu in "Account Type".
Obfuscation Mode
The Obfuscation mode is a simple but quite efficient trick to let the VoIP pass without being recognized by network equipment intended to block or censor VoIP traffic.
It's not known to be a perfect mask and it aims not to be one, still it works fine up to now and our suggestion is to keep it enabled as by default,
Obfuscation Key
The key used by the obfuscator can be an arbitrary one, still "9" is the default value. It doesn't matter which number you put in here as long as it is the very same one you set up on the client side.
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Keep-alive Enabled |
In order to receive secure phone calls,
client must set up an always-on connection to Brand brand client
. Each client sends a "keep alive" request to the server it is connected to, in order to keep up the socket. This is necessary as the TCP socket has an idle timeout after which the socket is closed. Some aggressive network equipment can shorten the standard timeout, less than 10 minutes. This behavior is particularly critical with IOS devices. Brand brand server
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All the |
Virtual Phone Number (secondary)
This field is optional and rarely used, still it can prove itself quite useful if you need the account to be reachable by two different phone numbers on the same device. The secondary virtual number can't substitute the primary one, meaning that this field alone won't be accepted as a valid phone number. You still need to configure the primary phone number if you intend to make use of the secondary one.
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Some example for using the secondary phone number are this scenarios:
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1.1.1.1.2 SNOM
In the Account List page (
) you can see an empty list of accounts. To create a new Sip User you have to click on the New Account button in the top of the page.Xref AnchorName sip users table
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There are some few but still important differences between the
and the Xref AnchorName account creation form SNOM
: security model, obfuscation Mode and Obfuscation Key fields are gone and instead you can read Deny and Permit. Due to the type of hardware underlying the SNOM account, we do assume that the hardware would be wired connected on a desktop. Also no obfuscation is possible because the device doesn't allow it. Instead the wired channel can provide us an easy to go access list, based on the LAN IP addresses. We can create both one White-List and one Black-List in order to bind the user's access to one specific device which can be identified by the LAN IP address. The different option shown are:Xref AnchorName account creation form
- Deny
- Permit
Deny
Deny represent the blacklist based on the IP address and the net mask we want to deny when associated to the current user. You have to write this in the form: <ipaddress>/<network mask>
Examples:
- 192.168.0.38/255.255.255.255 : Denies traffic from this IP address
- 0.0.0.0/0.0.0.0 : Denies every address
Permit
Permit is the exact opposite of the Deny option. It represent the whitelist based on the IP address and the net mask we want to have access. You have to write this in the form: <ipaddress>/<network mask>
Example:
- 192.168.0.38/255.255.255.0 : Allows traffic from this Network
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You may have multiple rules for masking traffic. Combining together the Deny and the Permit option let you have a fine grain rule of access for any single user's account. Please keep in mind that the access rules are processed from the first to the last, meaning that the Deny will be used first and then will be analysed the Permit one. So: Deny: 0.0.0.0/0.0.0.0 Permit: 216.27.242.66/255.255.255.255 Deny every address except for the only one allowed. |
1.1.1.1.3 Actually create the Account
After you filled in the form (either the PGSM or the SNOM one), please click on the Create icon at the page's bottom.
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To use the automatic activation even in the plain way go reading the 1.1.4 Automatic Activation.
1.1.1.2 Create a new account, the wizard way (automatic activation)
The "wizard way" is the new method for creating accounts. It's made for easing the load on the service manager's shoulder, letting him/her focusing on the service configuration without having to bother about the installation and configuration of the client.
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You'll see the "Edit Account page" with a precompiled, non-editable username as in
.Xref AnchorName new account by wizard
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In the "wizard way" the user's account are DISABLED until the automatic activation is performed! |
1.1.1.3 Create a new account, the batch way
The "batch way" is an account creation mode designed specifically for large number of users to be created quickly.
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Prepare a .csv file with some account. The file must be formatted as the example below, keeping header names in the first row
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Once you've done you can choose whether to manually activate the user or to lean on the automatic activation.
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The figure
shows the last step of the procedure for account creation, but it's the same view you can get clicking on the Details link in the first column of the account's list (as in Xref AnchorName new sip account
. Xref AnchorName sip users table
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From this summary of the account's configurations you can manage the account itself. It's possible to Send Installation Sms or to Send Activation Sms, action which we explore deeper in paragraph 1.1.4, as well as to Disable account. The last action inhibits the user to call or to be called and a specific Audio Message is issued by the
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It's also possible to Edit the account's settings (more about this in the paragraph 1.1.2), Refresh account's data (which is proved to be quite useful to monitor the Text Messages status, like the Installation clicked) or simply Delete (paragraph 1.1.3) the account itself. In the following paragraphs you'll read more about account's management.
Anchor account_update account_update
1.1.2 Update the Account
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To change the SIP Account values you need to reach the form showed in
, which has been explained in the paragraph 1.1.1.4. Once there, you can just press the Edit button at the bottom.Xref AnchorName show_account_configuration
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As shown in
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In order to delete the account you have to access at the account details as described in paragraph 1.1.1.4. You have to get the Configuration details as in
. At the bottom of the details window you can see a Delete button that's what you're looking for. Xref AnchorName show_account_configuration
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Once you're done, by pressing the "Ok" button, the Account List page will be shown up without the Account and with a warning: see Xref AnchorName account deleted
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After you created your new account(s) you have to configure the customer's client application
. In the wizard way it's MANDATORY to use the automatic activation in order to enable the account. In the plain way it's optional, though useful.Brand brand client
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The SMSs are sent to the account's Virtual Phone Number, so please check it exist as an actual mobile phone number before using the Automatic Activation |
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You can check if the customer is connected using the "Registered Account" menu. |
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If you need to temporary block any account in both directions so that he cannot place or receive calls, then you can just disable him. When a disabled account tries to perform secure voice actions a proper audio message is played warning about the account' status.
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Just press it and it will change as in
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1.1.6 Searching an Account
You can search search a group's accounts with the search box on the menu bar of the Account list page.
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The search covers the following fields of accounts:
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The search engine is based on Apache Lucene; see "Query Parser Syntax" for a detailed description of the full syntax of search queries. The field names that can be used in search queries are |
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The communication model of the licence can change quite a bit based on how user activated his account. Manual account creation leads the licence client on
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