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Comment: Migrated to Confluence 5.3

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4.0.4 Call Detailed Records

Info
titleNEW FEATURE

In this version the CDR has been completely rearrange to better show the valuable informations

Despite its name the CDR is a debugging and quality assurance facility. It saves all the calls status, meaning it is very useful to understand is something is going wrong with you Secure Call Service.

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  • Call Date: when the call has been placed
  • Caller Number: The virtual phone number used to place the call
  • Caller: The caller description, if any
  • Caller Group: The caller's group description, if any
  • Callee Number: The virtual phone number called
  • Callee: The callee description, if any
  • Callee Group: The callee's group description, if any
  • Total Duration: how long the call lasted. Time elapsed from the moment the "Call Button" is pressed on the caller's client to the one in which the communication is closed at all
  • Call Duration: how long the call lasted, just the voice
  • Disposition: which result the call had
  • Hangup Cause: how long the call lasted
  • Call id: a unique number that identifies the call
  • Call type: nature of the call performed

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Relevant fields in CDR

The Disposition is very important because it tells you the exit code of each call. Possible codes are:

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The Hangup Cause describes in details what caused the hangup. Possible causes are:
  1. NO_ROUTE_DESTINATION: The callee is not reachable because of network issues.
  2. NORMAL_CLEARING: Call closed normally.
  3. USER_BUSY: The user is busy.
  4. NO_ANSWER: The callee didn't answer and the call was closed for timeout reason.
  5. CALL_REJECTED: The callee rejected the call, as by pressing the "hold" button.
  6. BEARERCAPABILITY_NOTAVAIL: The caller and the callee were using different security models that are not compatible.
  7. NO_USER_RESPONSE: The same as in "NO_ANSWER", but this happens when the call goes out by Trunk.
The Call Type identifies the nature of the call. Used with the Call id fields this value is useful to trace down complex calls like three-way calls, conferences or transferred calls. Possible values are:
  1. CALL: Usual call between two persons
  2. 3-WAY: xdgsdgUsual call (as above) with an added person during the call
  3. CONFERENCE: Conference call
  4. TRANSFER: Usual call that is transferred to a third person
The Call id is a number that identifies uniquely the call. It can be used to trace a call if it changes its nature (ie becoming a three-way call) or to group all the participants (ie in a conference room).

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Subtitle
Prefixfigure
SubtitleTextData Retention Policy editor
AnchorNamedata_retention_policy_editor

Each log entry listed in

Xref
AnchorNamedata_retention_policy_list
 has an editor form as the one shown in
Xref
AnchorNamedata_retention_policy_editor
. Using the mentioned form you can:

  • enable the Data Retention(Enabled checkbox)
  • select the period to be kept on-line (Period Duration)
  • choose how many archives you want to keep online (Period/s Online)

4.0.5.2 Retrieve the Data Archives

As said in the previous paragraph (4.0.5.1), there are two left menu entries to manage the Data Retention feature (see 
Xref
AnchorNamedata_retention_menus
). If you want to access to the stored archives just press the "Archived Data" link.

 

Subtitle
Prefixfigure
SubtitleTextData Archive List
AnchorNamedata_archive_list

Image Added

The "Data Archive List" is shown in the page body (see 

Xref
AnchorNamedata_archive_list
). Each archive row shows its Name, its Creation Timestamp and its Size (all the columns are pretty self explaining).

The last two columns shows two icons: the first one is for downloading the archive, the second one is for deleting it.

Tip

It's possible to download the archive also by clicking on its name

If you choose to delete the archive, press the last column icon.

Subtitle
Prefixfigure
SubtitleTextThe confirmation pop-up window
AnchorNamepopup_are_you_sure

Image Added

A confirmation is requested (see 

Xref
AnchorNamepopup_are_you_sure
). If you approve the action then the archive is removed from both the list and the hard disk of the appliance.

Warning
titlePoint of no return action!

Please be aware that this action is not undoable! Once confirmed the deletion, the archive is lost forever!

 

 

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