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Each one is suitable to monitor a different part of the service.

4.0.1 SIP activity logs

The SIP Sessions page show the activities each Account did with the server. 

Subtitle
PrefixFigurefigure
SubtitleTextList of SIP Session Activities
AnchorNamesip logs
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To get this list just click on the SIP Sessions entry in the main menu. The activities are listed by date and they give you a detailed overview of the SIP status for each one. These logs are very useful for debugging the networking issues on the client side.

Tip

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In 
Xref
AnchorNamesip logs
 you can read

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that a NETWORK_ERROR

...

 has caused the DISCONNECT event for one user.

The Event column lists the SIP events:

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CONNECT/DISCONNECT event are bound to a remote address, not directly related to a specific VoIP account. A  A periodic background task analyzes analyses the SIP session logs and, when possible, reconcile them , bounding binding these events to a specific account. "Reconciled" field show you if that event has been already reconciled. 
Reconciliation is very useful while debugging SIP session for a specific user: clicking on username field will show a filtered list of SIP session events.

4.0.2 Registered Accounts

If you want a full list of all the Accounts who are on line, then you click on the Registered Accounts entry in the main menu.

Subtitle
PrefixFigurefigure
SubtitleTextRegistered Account list
AnchorNameregistered account list
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 The list shows all the user actually on line and thus reachable on your PrivateServer. To read more detail about each user just click on its Id.

4.0.3 Web Authorization accesses

You can have a full view of all the access made to the management console.

Image RemovedImage Added

Just click on the Web Sessions entry in the main menu and you get a list as in figure above. It shows up the detail about the user (principal), the IP address used to connect, the date of each authentication and the outcome (Event Type).

4.0.4 Call Detailed Records

Info
titleNEW FEATURE

In this version the CDR has been completely rearrange to better show the valuable informations

Despite its name the CDR is a debugging and quality assurance facility. It saves all the calls status, meaning it is very useful to understand is something is going wrong with you Secure Call Service.

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Subtitle
PrefixFigure
SubtitleTextCall Detailed Record List
AnchorNamecdr list
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If the table is empty, please place a phone call between the two SIp Accounts. Then come back on the this page and check that the call has been correctly registered. The shown fields are:

  • Call DataDate: when the call has been placed
  • Src: which SIP Account called
  • Caller Number: The virtual phone number used to place the call
  • Caller: The caller description, if any
  • Caller Group: The caller's group description, if any
  • Callee Number: The virtual phone number called
  • Callee: The callee description, if any
  • Callee Group: The callee's group description, if any
  • Total Duration: how long the call lasted. Time elapsed from the moment the "Call Button" is pressed on the caller's client to the one in which the communication is closed at all
  • Call Duration: how long the call lasted, just the voice
  • Disposition: which result the call had
  • Hangup Cause: how long the call lasted
  • Call id: a unique number that identifies the call
  • Call type: nature of the call performed

Relevant fields in CDR

The Disposition is very important because it tells you the exit code of each call. Possible codes are:

  1. ANSWERED: the call was taken by the callee
  2. NO_ANSWER: nobody picked up the phone to answer (mostly this is a time out code)
  3. BUSY: the callee refused the call
  4. FAILED: for some reason the call was not able to be placed
The Hangup Cause describes in details what caused the hangup. Possible causes are:
  1. NO_ROUTE_DESTINATION: The callee is not reachable because of network issues.
  2. NORMAL_CLEARING: Call closed normally.
  3. USER_BUSY: The user is busy.
  4. NO_ANSWER: The callee didn't answer and the call was closed for timeout reason.
  5. CALL_REJECTED: The callee rejected the call, as by pressing the "hold" button.
  6. BEARERCAPABILITY_NOTAVAIL: The caller and the callee were using different security models that are not compatible.
  7. NO_USER_RESPONSE: The same as in "NO_ANSWER", but this happens when the call goes out by Trunk.
The Call Type identifies the nature of the call. Used with the Call id fields this value is useful to trace down complex calls like three-way calls, conferences or transferred calls. Possible values are:
  1. CALL: Usual call between two persons
  2. 3-WAY: Usual call (as above) with an added person during the call
  3. CONFERENCE: Conference call
  4. TRANSFER: Usual call that is transferred to a third person
The Call id is a number that identifies uniquely the call. It can be used to trace a call if it changes its nature (ie becoming a three-way call) or to group all the participants (ie in a conference room).

4.0.5 Data Retention

Info
titleNEW FEATURE

The "Data Retention" feature has been introduced in the present version.

The "Data Retention" is the new possibility that EVSS gives you to archive and store away some of the older data for consultation purposes. 

Subtitle
Prefixfigure
SubtitleTextMenu access to the Data Retention
AnchorNamedata_retention_menus

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You can access the functions of "Data Retention" using the menu entries shown in 

Xref
AnchorNamedata_retention_menus
 under the "SERVER CONFIGURATION" voice.

The first one is used to configure the Retention features, the latter for retrieving the information stored on the hard disk of PrivateServer.

4.0.5.1 Setup of Data Retention

You can create a retention policy for some important logs provided by the appliance.

 

Subtitle
Prefixfigure
SubtitleTextData Retention Policy list
AnchorNamedata_retention_policy_list

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In 
Xref
AnchorNamedata_retention_policy_list
 is shown the list of the available logs to be stored. What happens when you start the Data Retention on a log is that the system checks all the entries older than the date configured (let's say older than one year from the present day) and move them out the regular logging system to a compressed archive that could be later downloaded.

 

Subtitle
Prefixfigure
SubtitleTextData Retention Policy editor
AnchorNamedata_retention_policy_editor

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Each log entry listed in

Xref
AnchorNamedata_retention_policy_list
 has an editor form as the one shown in
Xref
AnchorNamedata_retention_policy_editor
. Using the mentioned form you can:

  • enable the Data Retention(Enabled checkbox)
  • select the period to be kept on-line (Period Duration)
  • choose how many archives you want to keep online (Period/s Online)

4.0.5.2 Retrieve the Data Archives

As said in the previous paragraph (4.0.5.1), there are two left menu entries to manage the Data Retention feature (see 
Xref
AnchorNamedata_retention_menus
). If you want to access to the stored archives just press the "Archived Data" link.

 

Subtitle
Prefixfigure
SubtitleTextData Archive List
AnchorNamedata_archive_list

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The "Data Archive List" is shown in the page body (see 

Xref
AnchorNamedata_archive_list
). Each archive row shows its Name, its Creation Timestamp and its Size (all the columns are pretty self explaining).

The last two columns shows two icons: the first one is for downloading the archive, the second one is for deleting it.

Tip

It's possible to download the archive also by clicking on its name

If you choose to delete the archive, press the last column icon.

Subtitle
Prefixfigure
SubtitleTextThe confirmation pop-up window
AnchorNamepopup_are_you_sure

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A confirmation is requested (see 

Xref
AnchorNamepopup_are_you_sure
). If you approve the action then the archive is removed from both the list and the hard disk of the appliance.

Warning
titlePoint of no return action!

Please be aware that this action is not undoable! Once confirmed the deletion, the archive is lost forever!

 

 

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