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Quick Start Guide for BlackBerry
This guide provides you easy step-by-step instructions to help you get started with
Enterprise.
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Secure calls
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with
Calling with
is is a very easy task. You can both use your
contact list or directly dial a number using the
dialpad.
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To make a secure call, you and the called party must have software running on the mobile device, be connected to the Internet and to the same server. |
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| Prefix | figure |
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| SubtitleText | brand | clientMain menu |
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| AnchorName | bb main menu |
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Select
Contacts item from the main view, select on the contact you want to call and select the contact number associated with
, then press the "Call" button:
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| Prefix | figure |
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| SubtitleText | you address book is shared with | brand | clientthe application |
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| AnchorName | bb select contact |
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| Prefix | figure |
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| SubtitleText | Call button |
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AnchorName | bb_call_button |
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As you can see in
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| AnchorName | bb select contact |
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each contact can show a coloured ball at its left, or nothing at all. These are status marker and they represent the Presence Status for each contact.Presence
The Presence avoid users to call contacts who are not reachable, eg: because they do not have
activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call. gives you access to three different kind of lists: BASE- ALL: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
- KNOWN: it shows only known contacts (registered or not) according to 's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status.
- FAVOURITES: it reads the contacts marked by you as "
favorites- favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.
Each list may show a Contact status beside each contact. The contact status legenda is shown below:
the unsecure one Sip Trunk configured on your server. |
 Image Modified | Error | There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call |
Calling by keyboard
You can make a secure call to any arbitrary number (presuming that the call peer has
connected connected) by simply entering the number on
main main menu and pressing the dial button
(the one shown in ).
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| Prefix | figure |
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| SubtitleText | you can dial any number |
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| AnchorName | bb arbitrary call |
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Receiving a secure call
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with
Once is is installed and all the settings are correctly configured on your device, you are able to receive a secure call. displays displays a screen when an incoming secure call is arrives to your phone. Press the the Accept (green) button to allow the connection. After the system have exchanged and verified the security keys the you can start the conversation.
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To receive a secure call has to be running and be connected to the Internet. |
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| Prefix | figure |
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| SubtitleText | incoming call |
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| AnchorName | bb incoming call |
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Call status
To establish a call
completes completes three phases shown by three icons:
Call status icons
| Red light | Starting the connection | Connection not yet established. This step may take several seconds |
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| Green light | Secure call established | Connection established and secure. You can now speak securely |
Checking your security
A
call is
always encrypted. The call is automatically secured during the call setup. As soon as the call is established you can immediately start to talk securely with your call peer.
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| Prefix | figure |
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| SubtitleText | the call is secured |
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| AnchorName | bb secured call |
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History
Every event performed or received on your
is is listed into the "History" view, which can be displayed by selecting "
HistoryRecent" item in the Main view.
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| Prefix | figure |
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| SubtitleText | recent event list |
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| AnchorName | recent_log |
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Events are displayed grouped on the account they are related to. So you'll have one line for each account who left a communication event into your "History".
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| Prefix | figure |
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| SubtitleText | event detail |
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| AnchorName | event_log_detail |
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| Prefix | figure |
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| SubtitleText | central key |
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| AnchorName | bb_central_key |
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You can access event's details by selecting the line you're interested into and pressing the central key (the one shown in
) . An example of a detailed event related to Mr. Adelio Rezzonico is shown in | Xref |
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| AnchorName | event_log_detail |
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Secure Messages
You can communicate with your peers by text messages using the Secure Messages System which provides Secure Messages. A Secure Message is is a text message that travels into the same encrypted architecture of the Secure Call.
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The maximum length of a single message is 160 character |
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Prefix | figure |
| SubtitleText | An example of secure messaging |
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| AnchorName | secure message view |
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Secure Messages rely Secure Messages rely on the very same security infrastructure the voice calls do. Plus for security each Secure Message is blanked 15 minutes after it's been read or sent.
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| Prefix | figure |
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| SubtitleText | blanked secure message |
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| AnchorName | blanked_secure_message |
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| Warning |
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Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account. |
Sending Secure Messages from "
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Recent"
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tab
Secure Messages are available via "History" view, specifically from the detailed view:
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| AnchorName | event_log_detail |
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| Prefix | figure |
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| SubtitleText | type a new Secure Message |
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| AnchorName | typing_ptm |
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| Prefix | figure |
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| SubtitleText | "enter" keyboard button |
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| AnchorName | bb_enter_button |
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As you can see in
: you can type Secure Messages and send them to your party by pressing enter button (cfr. | Xref |
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| AnchorName | bb_enter_button |
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).Sending Secure Messages from "Contacts" tab
Secure Messages are also available from "Contacts" viewtab.
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| Prefix | figure |
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| SubtitleText | contacts list tab |
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| AnchorName | contacts_list_tab |
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You have to select an account from the list shown in
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| AnchorName | bb select contact |
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and show its details by clicking on the blue icon displayed on its right side.
Then you get a view like in | Xref |
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| AnchorName | contacts_list_tab |
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| Prefix | figure |
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| SubtitleText | Contact's communication view |
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| AnchorName | contact_further_detail |
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Once you select the desired phone number of the account you want to send Secure Messages to, then you get the view shown in in
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| AnchorName | typingcontact_further_ptmdetail |
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from where you can type your message.
Secure Messages status icons and known limitations
Each Secure Message is displayed with an icon showing its status. Most important icons are:
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