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Call modes

PrivateGSM lets you to:

  1. make secure calls to phone numbers and contacts using the PrivateGSM +801 prefix (not available on iOS). In this case, you do not need to manually open the main menu of PrivateGSM if the application is in background.
  2. make secure calls to phone numbers and contacts without entering the PrivateGSM prefix directly from menu of the application.

Secure prefix number (Android and BlackBerry)

...

Note
titleNote
For quick dialing we recommend you save numbers with the +801 prefix as "secure" contacts in your phone book.

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Secure calling by the +801 prefix (not available on iOS)

Warning

Dialing a call with secure prefix +801 is not available on iPhone/iPad due to platform constraints.

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SubtitleTextBlackBerry
AnchorNamebb 801 call

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Secure Calling from the contacts list in your mobile

You can call a number previously saved in the phone book with the PrivateGSM prefix (see chapter 7.2 "Secure prefix number").prefix in the contact list of your mobile.

To make a secure call to a contact saved in your address book with the PrivateGSM prefix:

...

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SubtitleTextBlackBerry
AnchorNamebb call from addressbook

Dial secure call from PrivateGSM application

Excerpt

Presence

1. Introduction

Secure Calling from the PrivateGSM application

Dialing a secure call

You can make a secure call from the PrivateGSM menu by simply dialling the number complete with international country code (i.e.: +44 for UK) and pressing the dial button.

Note
titleSuggestion
If you intend to frequently make secure calls to the same number, add it to your phone book with the PrivateGSM prefix (see "Secure prefix number" chapter).

To dial a secure call using the PrivateGSM menu:

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AnchorNamebb call from app
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Secure Calling from the contacts lists in PrivateGSM

You can make secure calls from PrivateGSM by simply selecting a contact. PrivateGSM sorts the contacts in the same way the address book of the mobile does.

Info
On iPhone you can change contacts ordering by opening System Settings > PrivateGSM > Application > Contacts Sort Order
Note
titleSuggestion
If you intend to frequently make secure calls to the same number, add it to your phone book with the PrivateGSM prefix or add it to the Favorites list


Excerpt

Presence

The Presence avoid users to call contacts who are not reachable, eg: because they do not have PrivateGSM activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call.

3.2. 

Contacts

list

Due  to this features, on PrivateGSM we have three kinds of contacts list:

  • Regular contact list: it contains all the contacts in your mobile.
  • Favourites: a selection of contacts you choose to have apart, in order to make speed calls.
  • Known:

    lists

    Starting with the present version, there are three lists:
    • BASE: it lists all the contacts which are in the mobile address book, ordering them in the very same way.
    • KNOWN: it shows only known contacts (registered or not) according to PrivateServer's knowledge. This means it is a list of the contacts that are recognised by the server and thus
    returned with a status
    • can have a status.
    • FAVORITES: it reads the contacts marked by you as "PrivateGSM favorites". It's a selection of contacts you choose to have apart, in order to make speed calls.
    Each list may show a Contact status beside each contact. The contact status legenda is shown below:

    Contact status

    OnlineThe contact is reachable. You can make a secure call to the user. 
    OfflineThe contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail 
    Warning

    The contact is not reachable using a full secure call, but you can call him using the unsecure Sip Trunk configured on your server. 

    Warning
    titleEnterprise version only!

     

    ErrorThere is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call 

    3.2.2. Client - Contacts lists

    Up to PrivateGSM 11.x, two contact lists are available in PrivateGSM UI:

    • ALL: all contacts in device's addressbook, which are shown in PrivateGSM contact list
    • FAVORITES (iPhone only): contacts marked by end-user as "PrivateGSM favorites" are shown. This list is shown in a dedicated UI view
    Starting with this version, there is one single contacts view. End-user can choose which list he wants to see in contacts list view:
    • BASE: list of all contacts to be shown in place of ALL. By default is phone address book as previously, but it could be substituted with favorites, remote address book, etc... See future enhancements.
    • KNOWN: show only known (registered or not) contacts, according to PrivateServer's knowledge
    • FAVORITES: contacts marked by end-user as "PrivateGSM favorites" are shown.

    ...

    The contacts lists are not at all similar. One big difference is they are not always editable, the other one is how they show their entries.

    The BASE list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When selecting it for secure call or in order to put the contact to the FAVORITES list

    ...

    then you are prompted to choose the phone number to be used.

     

     

    3.2.3. Client - Favorites List

    End-user can add and remove contacts from this list.

    Favorites list contains single virtual phone number. If a contact has multiple numbers, end-user choose the specific phone number that we wants to add to favorites, so the same contact can appear in this list twice, with two different numbers.

    3.2.4. Client - Known List

    End-user can not edit this list.

    Known list contains single virtual phone number, only if the phone number is registered on SIP server. The user can add a known number to the FAVORITES lists.

     We recognized three testing scenarios:

    1. Closed PrivateServer with Professional clients (Rendezvous style) : PBX_A
    2. Closed PrivateServer with Enterprise clients (Hofima/Rezzonico style): PBX_B
    3. Unsecurely open PrivateServer with Enterprise clients (PBX style): PBX_C 
    4. Securely open PrivateServer with Enterprise clients (ENI style): PBX_D

    The # 3 has a working sip trunk towards some other pbx (might be a sip provider or an internal pbx as well).

    Except where clearly stated into the test row it is intended that the test suite has to be run thrice: one for each scenario but for the first two that can be collapsed.

     

    Dialing a secure call

    You can make a secure call from the PrivateGSM menu by simply entering the number complete with international country code (i.e.: +44 for UK) and pressing the dial button.

    Note
    titleSuggestion
    If you intend to frequently make secure calls to the same number, add it to your phone book with the PrivateGSM prefix (see "Secure prefix number" chapter).

    To dial a secure call using the PrivateGSM menu:

     

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    Dialing a secure call from contacts

    PrivateGSM lets you to choose a contact from your phone address book, so you can make secure calls from PrivateGSM menu by simply selecting a contact.  PrivateGSM sort contacts in the same way as native address book does. On iPhone you can change contacts ordering by opening System Settings > PrivateGSM > Application > Contacts Sort Order

    ...

    titleSuggestion

    ...

    The other lists (KNOWN and

    ...

    FAVOURITES) can show only one number per entry.

    Secure Calling from the "Base" contacts list

    To dial a secure call to a contact using the PrivateGSM menu on BlackBerry:

    Step 1Step 2
    Select Dial secure call
    • Select the contact
    and press
    • Press the SEND key
    Image RemovedImage AddedImage RemovedImage Added

     

    To dial a secure call to a contact using the PrivateGSM menu on iPhone:

    Step 1Step 2
    Select a the contactTap on the phone number

    ...

    Step 1Step 2
    Select the contact tabSelect a contact

    ...

    Secure calling from "Favourites" contacts list

    PrivateGSM has also a "Favorite Favourite contacts" list. You can add a contact to this list in order to make a secure call quicklycan add and remove contacts from this list for a speed secure call.

    "Favourites" contacts list contains single virtual phone number. If a contact had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.

    Warning

    The "Favourite" entries are copies of the original contact stored in the Address Book. Thus any change made to the original contact will NOT be reflected on the one in the favourite list!

     

    Add a contact to the Favorite list and do a call on Blackberry

    Step 1Step 2Step 3
    • Select a contact
    and open
    • Open application menu
    • Open
    Favorites Contact
    • "Favourites" from the application menu
    • Check that the contact has been added to the
    Favorites
    • "Favourites" Contact list
    Image RemovedImage AddedImage RemovedImage AddedImage RemovedImage Added

    Remove a contact from the "Favorite" list

    Step 1
    • Select a contact
    and then
    • "Remove from favorites" to remove it
    Image RemovedImage Added

    Add a contact to the Favorite list and do a call on iPhone

    Step 1Step 2Step 3Step 4

    From the "Favourites" tab, tap on the "+" sign or just open the "Contacts" tab

    Choose one contact and show its details.

    • Push on the star symbol
    and check
    • Check it became blue filled.
    Now go
    • Go back to the "Favourites" tab
    and check
    • Check that the contact has been added.

    Remove a contact from the "Favorite" list

    Step 1
    • Tap on “Edit” button on the navigation bar
    , hit
    • Hit the red simbol
    , tap
    • Tap the "Delete" button

    Add a contact to the Favorite list and do a call on Android

    Step 1Step 2Step 3
    To add a contact , long tap on nameSelect the Favorites contact listTo start a secure call, select a contact
    Image RemovedImage AddedImage RemovedImage AddedImage RemovedImage Added


    Remove a contact from the "Favorite" list

    Step 1
    To delete a contact, long tap on the nameImage Removed
    Image Added

    Secure Calling from the "Known" contacts list

     

    Note
    End-user can not edit this list.

    Known list contains single virtual phone number, only if the phone number is registered on SIP server. The user can add a known number to the FAVORITES lists.

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