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You should now see a list of the most recent crash logs. The relevant crash logs isare:

  • LatestCrash-PrivateGSMEnt.ips (for PrivateWave Enterprise)
  • LatestCrash-PrivateGSMProfes.ips (for PrivateWave Professional)
  • if the relevant crash wasn't the latest, look for logs with names starting with PrivateGSMEnt_YYYY-MM-DD-hhmmss (for PrivateWave Enterprise) or PrivateGSMProfessional_YYYY-MM-DD-hhmmssYYYY-MM-DD-hhmmss is the date and time at which the crash log was created; choose the log closest to the date and time you noticed the issue you reported