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| Note |
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In case of Self-Registration (Professional Edition) or Automatic Activation (Enterprise Edition) the customer can't read the application settings and they must be checked on the server side. Plus in these cases the configuration error is unlike to occurunlikely occurs. |
If the Configuration of the Application is somehow wrong, we can try to fix it and test if the User can connect to the PrivateServer correctly. If the connection works fine, then we close the Incident, else we need to check that the PrivateGSM configurations are correct and that the User's account is actually present on the PrivateServer if it seems to be something wrong, try to fix the configurations and eventually close the incident.
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