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Warning
Please note that this troubleshooting workflow only applies if no specific error messages are written by the Brand brand client (e.g. License problems, user offline or doesn't exist, etc...).

User can't call

Image Modified

 

First Level

 

We check the connection on the

Brand
brand client

side is fine: check the connection status declared by the application. After we record the connection status, we perform a App - Force Manual Reconnection to make sure that the connection action is correctly triggered and thus we can collect answer by the client. If the connection has some problem, then we move to the Connection Issues troubleshooting.  If the connection proceeds fine or was declared all right then is possible that the User experienced a Temporary Network Problem which could be over.

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