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You should now see a list of the most recent crash logs. The relevant crash logs isare:
LatestCrash-PrivateGSMEnt.ips
(for PrivateWave Enterprise)LatestCrash-PrivateGSMProfes.ips
(for PrivateWave Professional)- if the relevant crash wasn't the latest, look for logs with names starting with
PrivateGSMEnt_YYYY-MM-DD-hhmmss
(for PrivateWave Enterprise) orPrivateGSMProfessional_YYYY-MM-DD-hhmmss
.YYYY-MM-DD-hhmmss
is the date and time at which the crash log was created; choose the log closest to the date and time you noticed the issue you reported
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