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Info

The maximum length of a single message is 160 character

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  • If 
    Brand
    brandclient
     is configured with PIN disabled each Secure Message has a time validity, after which it expires. Expiration means that the Secure Message content is no longer readable and it's gone for good. Instead of message content you'd rather read "Message received" or "Message sent".
  • if 
    Brand
    brandclient
     is configured with PIN enabled each Secure Message is persistent.
Note

 If you disable PIN or use duress code all messages and calls history will be deleted from 

Brand
brandclient
 .

Subtitle
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SubtitleTextblanked secure message
AnchorNameblanked_secure_message

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Warning

Secure Message System need specific abilitation. If the service is not available on your device please contact your support team to check it's enabled on your account.

Sending Secure Messages from "

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Messages" tab

Sending Secure Messages are available via from "Recent" tab, going into the detailed view: 

Xref
AnchorNameevent_log_detail
Messages" view is very easy and straight forward. 

Subtitle
Prefixfigure
SubtitleTextOpen Message History view
AnchorNameiphone_message_history

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SubtitleText

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iPhone Composer
AnchorName

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iphone_

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composer

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  • If the conversation already exist in "Messages" view, then just tap on its entry to pop-up composer and write your Secure Message (as in 
    Xref
    AnchorNameiphone_composer
    ).
  • If you want to start a new chat by Secure Messages, then just tap the icon highlighted on the top right side of 
    Brand
    brandclient
    . Contact list will pop-up, tap on contact to whom you want to send Secure Message and composer will popup (as in 
    Xref
    AnchorName

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  • iphone_

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  • composer
    ) and now you are ready to write your secure message.
  •  It is also possible to insert a phone number, composer will popup 
    Xref
    AnchorNameiphone_composer
     and now you are ready to write your secure message.

Sending Secure Messages from "Contacts list" tab

Secure Messages are also available from "Contacts list" tab. 

Subtitle
Prefixfigure
SubtitleTextcontacts list

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details
AnchorNamecontacts_list_

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details

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You have to select

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a contact from the list shown in 

Xref
AnchorNameiphone_address_book

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, tap on the

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contact and show its details 

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AnchorName

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contacts_

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list_

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AnchorNamecontact_further_detail

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details
, click on send secure message icon next to star highlighted, composer will pop up 

Secure Message status icons and known limitations

Each Secure Message is displayed with an icon showing its status. Most important icons are:

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