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Subtitle Prefix figure SubtitleText BlackBerry AnchorName bb call from app

Subtitle Prefix figure SubtitleText iPhone AnchorName iphone call from app

Subtitle Prefix figure SubtitleText Android AnchorName andr call from app 1

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secure_calling_from_contacts_in_pgsm secure_calling_from_contacts_in_pgsm

Secure Calling from the contacts lists in

Brand
brand client

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Excerpt

Presence The Presence avoid users to call contacts who are not reachable, eg: because they do not have Brand brand client activated and/or connected. The main value of this feature is to improve user experience suggesting the possible outcome of a call. Contacts lists Starting with the present version, there are three lists: BASE: it lists all the contacts which are in the mobile address book, ordering them in the very same way. KNOWN: it shows only known contacts (registered or not) according to Brand brand server 's knowledge. This means it is a list of the contacts that are recognised by the server and thus can have a status. FAVOURITES: it reads the contacts marked by you as " Brand brand client favorites". It's a selection of contacts you choose to have apart, in order to make speed calls. Each list may show a Contact status beside each contact. The contact status legenda is shown below: Contact status Image Removed Online The contact is reachable. You can make a secure call to the user.   Image Removed Offline The contact is not reachable, because is not under network coverage or is offline. You can try to make a secure call but the call will likely fail   Image Removed Warning The contact is not reachable using a full secure call, but you can call him using the unsecure Sip Trunk configured on your server.  Warning title Enterprise version only!   Image Removed Error There is a comunication error between your phone and the server. The contact status is unknown, anyway you can try to make a secure call

The contacts lists are not at all similar. One big difference is they are not always editable, the other one is how they show their entries.

The BASE list has one number per each contact. If the contact has multiple numbers, then he appears just once in the list. When selecting it for secure call or in order to put the contact to the FAVORITES list then you are prompted to choose the phone number to be used.

The other lists (KNOWN and FAVOURITES) can show only one number per entry.

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To dial a secure call to a contact using the

Step 1	Step 2
Select Dial secure call	Select the contact Press the SEND key
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To dial a secure call to a contact using the

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To dial a secure call to a contact using the

Step 1	Step 2
Select the contact tab	Select a contact
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Secure calling from "Favourites" contacts list

"Favourites" contacts list contains single virtual phone number. If a contact had multiple numbers, then you would have to choose the specific phone number that you want to add to favourites, so that the same contact can appear in this list twice but with two different numbers.

Add a contact to the Favourite list and do a call on Blackberry

Step 1	Step 2	Step 3
Select a contact Open application menu	Open "Favourites" from the application menu	Check that the contact has been added to the "Favourites" Contact list
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Remove a contact from the "Favourite" list

Step 1
Select a contact "Remove from favourites" to remove it
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Add a contact to the Favourite list and do a call on iPhone

Step 1	Step 2	Step 3	Step 4
From the "Favourites" tab, tap on the "+" sign or just open the "Contacts" tab	Choose one contact and show its details.	Push on the star symbol Check it became blue filled.	Go back to the "Favourites" tab Check that the contact has been added.
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Remove a contact from the "Favourite" list

Step 1
Tap on “Edit” button on the navigation bar Hit the red simbol Tap the "Delete" button
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Add a contact to the Favourite list and do a call on Android

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Remove a contact from the "Favourite" list

Step 1
To delete a contact, long tap on the name
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Secure Calling from the "Known" contacts list

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